Sample Business Plan on Types of Conflicts

Examples of conflicts that I have experienced;

Interpersonal conflict

I have experienced this kind of conflict, and it was all due to environmental stress. The company I was working for had decided to cut some people off because of some financial strain. I was not confident whether I was in that list. It caused some disputes within the place of work and even at home. People at work wanted to do other people’s work in order to seem more important to others. Personally, my immediate superior did all the work, and I had no role to play. I was under a lot of stress because I knew I was no longer useful to the company (Deutsch et al, pg. 50, 2006).

Intrapersonal conflict

I remember last year, I had decided to diet mainly to live in a healthy way. I was on a strict diet and jogged for a mile daily. The first days were so much stressful, I had to wake up at 5 am and it was chilly every morning.  When I went out for lunch with my colleagues, I had to forego the mouthwatering burgers and have my salad. I cannot remember how many times I wanted to quit, however, I kept holding on (Wilmott et al, pg.309, 2011).

Intergroup conflict

In our company, the manager decided to divide us into groups according to our areas of specialization. This was to increase motivation and levels of production (Jehn et al, pg 340, 2001).  The company had promised us that, the department bringing more profits would get to enjoy a retreat in one of the best hotels for the weekend.  The problem started, colleagues were stressed up all the time, and there was a clash (Krohn, pg.359, 2012). People from different department viewed each other in an unprofessional manner. There was the lack of effective communication between the groups, and it eventually cost the company a great loss.


    Types of conflicts
    Interpersonal Intrapersonal Intergroup conflict
  Is a conflict between two individuals, and occurs because people are different from each other. It occurs within an individual, and usually takes place in the mind of the person. It is a psychological conflict involving values principles and emotions. Arises when there is misunderstanding among various teams within a company. It is because of the difference in their objectives and interests.
Psychosocial Factors Personality traits  A conflict may occur when one person has a different personality trait from the other, causing a disagreement in their way of thinking and principles. Conflict occurs inside a person’s head when other people do not like their character trait therefore they are in a dilemma on whether to change it or not. The different groups compromise of people with different characters. There may be signs of aggressiveness and emotional instability because their personalities do not match.
Psychodynamic processes  Understanding and educating yourself to be able to accept other people’s interests. Because they are based on childhood experiences.  It requires that an individual focus on ways to improve their self-esteem and regulate him or herself. They should also build personal relationships to avoid conflicts.  An effective mode of communication should be established between the groups. This will create a form of motivation.
Learned behaviors  Identifying that one needs to learn some other types of approaches in order to maintain efficiency.  There may be a conditioned response, with the learned behaviors. One should ignore the cravings and ensure they achieve their objective  Understanding both sides  will enable all groups to exercise maturity and compromise to some degree



Deutsch, M., Coleman, P.T., & Marcus, E.C. (Eds.). (2006). The handbook of conflict resolution:  Theory and practice.  (2nd ed.).  San Francisco:  Jossey-Bass.

Krohn, A. (2012). Intrapsychic Impediments to Effective Leadership. Psychoanalytic

            Inquiry, 32(4), 358-367.

Wilmot, William & Hocker, Joyce. (2011). Interpersonal conflict (8th ed.). New York: McGraw


Jehn, Karen A. & Mannix, Elizabeth A. (2001). The dynamic nature of conflict: A longtitudinal

study of intragroup conflict and group performance. Academy of Management Journal, 44,