Sample Case study analysis on existing conflict


This paper will analyze a case study and come up with four possible answers to the existing conflict. The responses to the conflict could be; passive, passive aggressive, aggressive and assertive. The paper will analyze the first case study which requires me to place myself in a situation where my friend, who I have known most of my life, and we have been close especially for the last seven years. We usually find ourselves saying the same things to each other, but of late, she has started to become distant when we speak. She is always busy, which is confusing because she usually proposes that we should get together. I saw her at a wedding and although we did chat a bit, she would constantly and consistently interrupt our conversation by speaking to other people. When I asked her about the behavior she was portraying towards me, she admitted that she did not want to provoke me, and that she wanted me to explode on my own. As a result, we arranged for a lunch the following week.

An assertive way to resolve our conflict, would involve our agreement that it is normal for conflicts to occur between friends since we cannot agree on everything. As much as we are friends and have each other’s interests at heart, we cannot have the same needs and preferences at the same time. There is a high likelihood that we are bound to have different needs, aspirations and preferences that are bound to affect how we relate to each other. Although our goals might take us the same direction in life, we cannot have exactly similar goals and aspirations. Therefore, we are bound to have different schedules which would affect how we relate (Gambill, 2008). Since we have similar interests and like spending time with each other, we would negotiate for a meeting time that would suit both of us in terms of continence and availability. It would also be important to lay down our expectations of each other, and avoid the things that annoy the other. We would negotiate for what one is comfortable doing in line with the preferences of the other, and agree to what we feel is reasonable and agreeable.

A passive way of dealing with the issues would involve letting the issue sort itself out. Therefore, at the planned lunch, we would both show up and there would be minimal communication or mention about the conflict (Gambill, 2008). The negotiation to have better outcomes in our friendship would be not to have a disagreement, but rather, a consideration both parties commitments to duties outside our friendship, and the concessions that we can make for the sake of our friendship.

A passive aggressive way to resolving the conflict would involve putting pressure on the issues that are facing the friendship that would only result in more resistance which might lead to development of indifferent feelings between us. A passive aggressive way would be lead to an explosion and breed some negative feelings such as anger and resentment (Deutsch, Coleman & Marcus, 2011). Such a situation would result from individuals involved in the conflict being selfish and refusing to see the other’s perspective and point of view in relation to views on the situation. The conciliation conflict style that would be used would result in a better friendship for both of us since we would feel that our concerns are looked after and we achieve better results in the end (Deutsch, Coleman & Marcus, 2011).





Deutsch, M., Coleman, P. & Marcus, E. (2011). The handbook of Conflict Resolution: Theory &

Practice. Massachusetts: Wiley.

Gambill, C. (2008). Emotional Intelligence & Conflict management style. New York: Pearson.