Sample Case Study on Health Information Systems and Informatics Essentials

Health Information Systems and Informatics Essentials

Hamilton Community Health Network (HCHN) is a non-governmental organization whose key goal is to provide complete and quality care to individuals in the whole of Genesee County. This health organization was established in 1982 to react to health problems of low income earners in the community whose medical needs had not been met. The organization offers medical, dental, and social services (, 2014). This organization is currently located at 4001 North Saginaw. It was during this period that the organization started receiving funds to enable it offer health services to the homeless population.

There are various services that are offered by Hamilton Community Health Network and they include the following; it gives health care related services for instance, offering family planning and health care services to women in the community. It also offers various services to the homeless for instance, and it gives them food and clothing. Other services provided by the health organization include guidance and counseling, dental services, laboratory testing services, and substance abuse. The organization also creates awareness to the individuals about the significance of taking healthcare insurance.

Some of the trends that the organization has adopted are the use of electronic medical records. Presently, the organization stores information electronically because it is required by law that they should store data electronically. Information can be stored in the form of emails, word processed documents, and databases. HCHN uses an electronic management system to ensure that all information in the organization is stored electronically (, 2014).  The organization also hires qualified and skilled workforce to help in the provision of quality services to their clients. Its key objective is to ensure that their clients receive quality services. The organization is addressing this issue by ensuring that all workers in the organization are assigned specific duties that make delivery of services easier.

The historical factors that precipitated the need for change was complaints from their clients about the quality of services that they received.  The complaints included receiving poor quality services from nurses and physicians. For example, a physician would take too long attending to one person. Furthermore, clients would visit the organization and wait for long before the nurses and physicians would attend to them. Additionally, there were several mistakes that would be made in the process of handling patients. For instance, too much paper work would make physicians to give a wrong diagnosis to the right patients. This posed a great risk to the health of various individuals. For instance, a wrong diagnosis would contribute to more health problems (National Health Care for the Homeless Council, 2014). Change is inevitable and therefore there was a need for the organization to make use of advanced and modern technology in order to offer effective services. The changes that were made include adoption of the electronic record system and a systematic review of workers during the hiring process to ensure that they recruit workers with competent skills. This would contribute to the provision of quality services. The departments that would be affected include managerial, personnel, and marketing.

Advantages Recognized from the Changes

Improvement in the quality of services delivered. For instance, the correct diagnosis was given to the right patient. Secondly, changes like the use of electronic health record would reduce too much paperwork for workers, hence enabling them to concentrate on delivery of services (, 2014). It would also save time when it comes to finding health records of a specific patient because one would only be required to log in detailed information and get full information. For instance, a physician would forward a list of drugs to be given to the patients in the chemist and this would make the patients to be served very fast.  It would also be advantageous to patients because they would be in a position to access their health records even when at home. Furthermore, the use of an electronic health system would result in a reduction in medical errors, improvement in the safety of patients, and it would provide a stronger support when it comes to decision making. A CDS system would help a physician make decisions about patient care. For instance, giving present information about a drug, and finding out if the patient is allergic to any drug.

Disadvantages recognized from the Changes

It was costly for the organization to execute the information management system. The startup expense is high when changing a pen and paper system to an electronic health record. It served as an additional expense to the organization (wiseGEEK, 2014). Health information of patients is supposed to be confidential, but with the use of an electric record system, their health information would never be confidential because an individual with another patient’s details would be in a position to access another patient’s information (, 2014). This privacy concern is a major issue with the majority of the individuals until it is dealt with for good. Furthermore, it can lead to unemployment among some workers. This is because paperwork that would be carried out by 10 people would now be performed by one individual with the use of computers.


References (2014). Hamilton Community Health Network. Retrieved 2 December 2014, from (2014). What are the advantages of electronic health records? | FAQs | Providers & Professionals | Retrieved 2 December 2014, from

National Health Care for the Homeless Council. (2014). Hamilton Community Health Network, Inc. Retrieved 2 December 2014, from

WiseGEEK. (2014). what are the Disadvantages of Electronic Medical Records? Retrieved 2 December 2014, from