Sample Coursework Paper on Conflict Resolution Techniques

Conflict Resolution Techniques

Most Appropriate Conflict Resolution Technique

Based on the case study, the most appropriate conflict resolution technique that Benji can apply in the situation is the smooth or accommodative technique. By utilizing this technique, Benji should first discuss the interpersonal conflict with the members of Bob’s team and Bob to understand the major issues associated with the manager’s leadership style. Once all the major conflict issues are realized, particularly Bob’s bad leadership style and the project’s boring content, Benji must ask everyone to cooperate in the conflict resolution. This means that all the parties involved should put the team and the project first and set aside their opinions and views at the moment (Bercovitch, 2019). This technique would be the most appropriate as it aims at maintaining harmony and collaboration between the two parties involved in this particular conflict.

Role of Confrontation in Resolving the Conflict

            In many instances, people do not want to talk to others about the problems they create in a particular team because they do not want to interfere with their relationship. Consequently, the underlying conflict is not often addressed and some team members continue to create more problems for others. To eliminate such problems, the team members should confront the conflict and work toward a mutually agreeable solution (Puchalska‐Wasyl, 2020). In this situation, Bob’s team members would first need to clarify what the other party does and how the manager’s ineffective actions affect their project’s roles. Besides, the team members would need to explain the problem to Bob in a way that depicts respect to the manager and ensures collaboration among the parties involved in the conflict to find a solution to their problems.


Bercovitch, J. (2019). Social conflicts and third parties: Strategies of conflict resolution. London: Routledge.

Puchalska‐Wasyl, M. M. (2020). The functions of integration and confrontation in internal dialogues. Japanese Psychological Research62(1), 14-25. Retrieved from