Sample Essay on Impact of HCI at workplace on business drivers

Impact of HCI at workplace on business drivers


The recent incorporation of computers in the workplace has improved the way communication and interactions are carried out in the business setting. In particular, communication has been made easy, and this translates to effectiveness and efficiency within the workplace. Though the increased use of human-computer interaction (HCI) has reduced the human to human face-to-face communication, a lot of merit can be accredited to the HCI, including the ease of communication, capability of e-working, and virtual working, among other direct benefits. HCI has also altered the system requirements, in the sense that instead of the traditional manual application on various platforms, computers are now used to undertake such tasks. This increases the costs of installation in the short-run, but in the long-run, the costs of hiring, maintenance, and other associated costs are significantly reduced. The human computer interactions, therefore, have diverse effects on the business drivers at the workplace. Some of the interfaces and designs that the human can use to interact through the computer system include the web user interface, the graphical user interface, and the command lines, among others (Olson and Judith 491-506).  In light of the above discussion, this paper will try to explain and summarize the impact of the recent human-computer interaction at the workplace, in relation to various business drivers, including cost, system requirements, and user training accessibility features, as well as ergonometric considerations and legal guidelines.

One way in which HCI impacts a business’ costs is through the reduction of working environment needs in operations. With the development of new HCIs, the use of robotics has been rampant, and this has helped greatly in reducing the human work or skills required to complete a given task. Taking an example of a car manufacturing company, the use of automated machines, including robots, has provided the benefit of lower-cost, effective production. Products that require a lot of manpower to assemble can be handled by only a few automated machines, thus reducing the complexities in work, hence the requirement of less specialised staff who would rather ask for high pays. Some computers have been designed to handle voice input options from the clients. This in essence reduces the costs that would have otherwise applied to operate and maintain call centers. The automated server allows the client to enter the required information into the databases that fewer or limited employees could be used to execute. In case of an order, the client would leave details in the company’s database which is linked to the warehouse, who would then act on the client’s request. At the same time, the space required to harbour an entire company may be limited to the size of the land on which the company is situated. This being the case, the HCI would greatly reduce the costs of setting up offices by allowing the employees to work from virtual offices (Rees, White, and Bebo 87). Whether locally or abroad, an employee can still deliver the company’s report via the internet or mobile phones, and this simplifies communication.

Unlike the traditional system requirements, where the use of folders, cabinets and other stationeries were requirements to collect and store information, the modern technology is advanced to the extent that a pen may not be a necessity when collecting data, as long as there is a computer and/or a smartphone. In HCI, the hardware required are the computers and other electronic devices which are capable of collecting and storing data via programmable software (Kurosu 187). Real time communication can be executed through the modern technology, and the storage facilities have bigger capacity, even in a small device, unlike the traditional filing system. These devices are however not comparable with the traditional ones in terms of safety and health as the modern platforms have potential medical risks.

Ergonomics deals with the way the body responds to the physical and physiological stress, and takes into account the human characteristics in relation to the physical activity (White 24). Because of the good positioning of the computer peripherals, the working experience with the computers increases an employee’s productivity and improves the quality and efficiency, as a result of increased comfort. The human computer interactions also help in reducing the downtime at crossover points and improve the employees’ morale and turnover (Salvendy 5-8). This is because the comfort derived from the peripherals and their interactivity helps in creating a bond with the system and the employees.

A lot of legal issues are necessary before the HCI can be put into practice. An organization must see to it that it has a well-functioning system that observes the well laid guidelines. Of importance is the hardware and software, which ought to be genuine. At the same time, ensuring that the premises functions well with the given legal parameters is paramount. This entails securing the network and giving access of information to only the authorized persons.


The human-computer interaction at the workplace impacts the entire system in a superb way. As the technology develops, communication with the computer has been made possible. Costs have been greatly reduced through the automation services of machines; the user requirements and orders are greatly changing, requiring less manpower and more of computer usage. This fact has been met with resistance as the human skills are made obsolete since the computers and computer-operated robotics have occupied the roles previously played by low skilled employees as well as the number of employees required in a given company. The developers, therefore, need to ensure that HCI is efficient, effective, and as natural as possible so as to reduce the human-system conflict that arises as a result.







Works cited

White, Catherine M. “Ergonomics: What is it?.” Summer 2008. Web

Rees, Michael, Andrew White, and Bebo White. Designing Web Interfaces. Prentice Hall: Upper Saddle River, 2000. Print.

Kurosu, Masaaki. Human-computer Interaction: Towards Intelligent and Implicit Interaction ; 15th International Conference, Hci International 2013, Las Vegas, Nv, Usa, July 21-26, 2013, Proceedings. Berlin: Springer, 2013. Internet resource.

Olson, Gary M., and Judith S. Olson. “Human-computer interaction: Psychological aspects of the human use of computing.” Annual review of psychology 54.1 (2003): 491-516.

Salvendy, Gavriel. Handbook of Human Factors and Ergonomics. Hoboken, NJ: Wiley, 2012. Internet resource.