Theoretically answer these questions in relation to warehouse operations management S= situation T= Task A= action R= Results
- Describe a way you updated your skills to handle current work processes
I attended a logistics management course that uses current information systems and technology tools to increase efficiency. This was meant to improve efficiency especially when tracking international cargo. It is important to know all the different processes used by different countries and transport authorities to achieve prompt results (Cristina Bianchi, Maureen Steele 35).
- Describe the steps you have taken to correct a maintenance or operational issue.
I have installed the latest inventory management system that highlights when the stock for particular items are about to expire or get finished up so that a reorder can be made, or the said items can be returned to the supplier; depending on the agreed terms and conditions. The result is increased efficiency as the warehouse always has the required stock levels. .
- Describe a time when you were responsible for training another person.
I had to conduct an on the job training for a new employee who did not hold prior experience working in a warehouse. I would repeat a procedure twice and conduct end week evaluations just to ensure that the employee understood all the processes involved.
- Describe a time when you had to manage a project with multiple priorities.
I listed down the different priorities and started with the one that held the highest priority. This resulted in allocating of more time and effort to the high priority tasks, and completion of the projects within or before the required deadlines (Uhl Bien, Schermerhorn & Osborn 22).
- Describe the steps you have taken to achieve a high level of customer service.
Gaining of thorough knowledge of products and services offered by our company, and the advantages that we have over our competitors in terms of these provisions.
Saving of time for customers by ensuring their queries are answered on time, and their products are delivered promptly as required.
One can also ensure efficient engagement of customers by listening to their needs and being friendly to them while at it.
- Describe steps you have taken to correct a deficiency in your area of responsibility.
I have facilitated the purchase of reflectors for staff members to put on so that they are visible to the drivers transporting cargo and no accidents occur at the warehouse.
- Discuss an important business decision you have made.
I made the decision to purchase the reflectors after one of the employees fainted and was nearly run over because he was wearing dull clothing, and was not well lit in one part of the warehouse. I also purchased high quality lighting that has long usage duration. It is more expensive than normal lighting but it is more expensive, it is efficient in the end.
- Why do you want to work for Wal-Mart?
Wal-Mart is one of the largest companies in the world, and it has a good work ethic, which extends to its clients by enabling them to get good products at low prices.
- Tell me about a time that you participated in a team, what was your role?
I was a team leader and I helped to ensure cohesion by assigning the different group members tasks to assist in the end goal of the team.
- Tell me about a time when you had to deal with a co-worker who was not doing his/her fair share of the work. What did you do and what was the outcome?
I called the coworker and talked to him, and told him that the other employees were complaining, and that he had to pull his weight if he did not want to lose his job. He told me of issues he was going through at home, and seemed to feel better afterwards. His performance improved from then.
- Give me an example of a time when you took the time to share a co-worker’s or supervisor’s achievements with other?
During the morning meeting, I informed the other employees of how one of the coworkers had managed to notice an error in one of the items in the shelves. The item was lowly priced in comparison to how it should be. It would have led to big losses for the company, if the coworker had not noticed the error and communicated it to the head office that rectified the error immediately.
- Tell me about a time that you didn’t work well with a supervisor. What was the outcome and how would you have changed the outcome?
The supervisor wanted to add his workload to mine; I did not mind the extra workload since it was a learning platform, but it was quite draining. Luckily, an area manager came around several times and noticed, and the supervisor was asked to leave his position.
- Have you worked with someone you didn’t like? If so, how did you handle it?
I have never worked with such a person. I try and appreciate people’s differences because know that we all come from different backgrounds that have shaped the people that we are today.
- Tell me about a time that you helped someone.
I helped a colleague study for their logistics exam by meeting during our free time and tutoring him, since he said that he had not studied all areas that would be examined yet the exams were almost approaching. He passed his exams well, with a distinction in two out of four units studied.
- Tell me about a time that you misjudged a person.
I thought that a client was drunk because he smelt of alcohol, but he fainted after leaving the counter. I went to help him and saw a chain on his wrist written the words “diabetic”.
- Under which situation do you need to motivate other members?
I think that members should be motivated on a daily basis so that performance remains high. I do not think it is appropriate to wait until when the performance is below the required standards.
- Describe a time when you had to influence a group to support a significant change in a work process.
As a team leader, I was asked to spear head the implementation of anew inventory management software after we all got the training. I assigned every member the duty of demonstrating the long process on a different day each. This ensured that everyone had to go through the process during the free time and understand the process.
- -Describe how you would discipline an employee that has refused to do a task you gave.
I would come up with a plan to improve his/her performance; and tell him/her what he/she has done, and what is expected; while issuing a timeline.
- -Describe what you would do if an employee was underperforming and what you would do to correct it.
I would call the employee and detail the performance, and inform of the necessary changes that would have to be made to improve performance, failure to which, one would have to be suspended (Griffin & Moorhead 110).
- Tell me about a time in which you had to deal with conflicting direction from two more senior managers.
I detailed the possible outcomes of the different directives that the senior managers had given, and gave both of them the plan. They gave me a united front; which included the best outcome plan.
- We all have been in difficult situations; describe a difficult situation and how you would deal with it.
A difficult situation would include an employee being rude to a client, and refusing to apologize even though the failure to do so would portray the company in poor taste. I would apologize on behalf of the employee, and inform him (employee) of how to deal with a client; in line with the company’s mission and objectives.
Bianchi, Cristina Bianchi, Maureen Steele .Coaching for Innovation: Tools and Techniques .
New York: Palgrave, 2014 Print.
Griffin, Ricky & Gregory Moorhead. Organizational Behavior: Managing People and Organizations. Ohio: Cengage brain, 2013. Print.
Uhl Bien, Mary., John Schermerhorn & Richard Osborn. Organizational Behavior. 13th edition.
Wiley: Massachusetts, 2014. Print.